Contact From the Universe Chocolate

Welcome to the From the Universe Chocolate contact center. Whether you have a question about our single-origin bean-to-bar process, need assistance with an existing order, or wish to explore custom corporate gifting and wholesale partnerships, our team is here to assist you.

We pride ourselves on providing clear, attentive service to ensure your experience with our cosmic confections is seamless from inquiry to delivery.

Get in Touch With Our Cosmic Team

Reach out directly using any of our dedicated communication channels below. We monitor inquiries continuously during operating business hours and strive to respond to all messages within 24 business hours.

Direct Contact Information

📞 Customer Service & Phone: +1 (213) 300-1659

✉️ General Inquiries & Customer Care: info@fromtheuniversechocolate.com

💼 Wholesale & Retail Partnerships: info@fromtheuniversechocolate.com

🎁 Corporate Gifting & Events: info@fromtheuniversechocolate.com

📍 Flagship Kitchen & Headquarters: 104 Cosmic Way, Artisanal District, CA 90210, USA

⏰ Operating Hours: Monday – Friday: 9:00 AM – 6:00 PM (PST) | Saturday: 10:00 AM – 4:00 PM (PST) | Sunday: Closed

Send Us a Direct Message

Please fill out our inquiry form below to route your request directly to the appropriate department.

[CONTACT FORM INTEGRATION]

• Full Name: [ Input Field ]

• Email Address: [ Input Field ]

• Phone Number: [ Input Field ]

• Inquiry Category: [ Dropdown: Order Status & Tracking / General Product Question / Wholesale & Retail / Corporate Gifting & Events / Media & Press / Dietary & Allergen Inquiry ]

• Order Number (If applicable): [ Input Field ]

• Your Message: [ Large Text Area ]

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How We Can Assist You

To ensure your inquiry reaches the right specialist quickly, please refer to our primary department guidelines below:

                            DEPARTMENT ROUTING
  
      1. CUSTOMER CARE                   2. WHOLESALE & RETAIL
   ┌───────────────────────────┐       ┌───────────────────────────┐
   │ • Order tracking updates  │       │ • Bulk pricing tiers      │
   │ • Delivery support        │       │ • Boutique distribution   │
   │ • General questions       │       │ • Shelf-life & catalogs   │
   └───────────────┬───────────┘       └───────────────┬───────────┘
                   │                                   │
                   └─────────────────┬─────────────────┘
                                     │
                                     ▼
                          3. CORPORATE & EVENTS
                       ┌───────────────────────────┐
                       │ • Custom branded packaging│
                       │ • High-volume orders      │
                       │ • Event & wedding favors  │
                       └───────────────────────────┘

Customer Care & Order Assistance

If you have questions regarding a recent online purchase, shipping timelines, or temperature-controlled packaging during warmer months, our Customer Care team is equipped to assist you. Please include your order number in your message for faster resolution.

Wholesale & Retail Partnerships

We partner with select gourmet grocers, boutique gift shops, luxury hotels, and specialty cafes worldwide. If you are interested in stocking From the Universe Chocolate bars, truffles, or seasonal collections, contact our wholesale team for terms, minimum order quantities, and product catalogs.

Corporate Gifting & Event Confections

Elevate your corporate gifting, client appreciation packages, weddings, or private events with customized cosmic chocolate sets. We offer custom sleeves, bespoke flavor curation, and direct-to-recipient multi-address fulfillment.

Order & Shipping Journey

Here is what happens after you contact us or place an order through our store:

Frequently Asked Questions (FAQ)

What is the shelf life of From the Universe Chocolate products?

Because we use natural, organic ingredients without artificial preservatives, our single-origin dark chocolate bars maintain peak freshness for 12 to 18 months when stored in a cool, dry place (60°F–68°F / 15°C–20°C). Our hand-rolled truffle spheres are best enjoyed within 8 weeks of receipt.

Are your chocolates safe for individuals with dietary restrictions?

The majority of our signature dark chocolate bars and botanical collections are naturally 100% plant-based (vegan), gluten-free, soy-free, and non-GMO. However, all products are crafted in a facility that occasionally handles tree nuts, dairy, and sesame. Detailed ingredient and allergen information is listed on every product page and package label.

How do you protect chocolate during summer shipping?

During warm months or when delivering to high-temperature regions, all shipments are packed inside specialized insulation with food-safe gel ice packs at no additional charge. We also schedule dispatches earlier in the week to prevent packages from sitting in courier warehouses over the weekend.

Where is From the Universe Chocolate manufactured?

All of our chocolates are small-batch crafted, stone-ground, and hand-wrapped at our dedicated headquarters and kitchen in California, USA, using ethically sourced cocoa beans from partner farms in Peru, Ecuador, Madagascar, and Ghana.

Connect With Us Online

Stay updated on new seasonal set releases, single-origin cacao harvests, and behind-the-scenes insights into our bean-to-bar crafting process:

Email Care: info@fromtheuniversechocolate.com

Instagram: @fromtheuniversechocolate

Official Website: www.fromtheuniversechocolate.com